Terms of service

Effective Date: April 23, 2025

Welcome to CTYL. These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from ctyl.com, you agree to be bound by these Terms.

1. General Information

  • CTYL ("we," "our," "us") operates this website and online store.
  • By using our website, you confirm that you are at least the age of 18 in your country or have permission from a legal guardian.
  • We reserve the right to update, modify, or replace these Terms at any time. It is your responsibility to check for updates.

2. Products & Orders

  • We strive to provide accurate descriptions and images of our products, but we cannot guarantee exact colors or specifications due to screen settings and manufacturing variations.
  • We reserve the right to refuse or cancel orders for any reason, including suspected fraud or pricing errors.
  • Prices are subject to change without notice.

3. Payment & Billing

  • We accept payments via [Eximbay & PayPal].
  • By placing an order, you confirm that the payment details provided are accurate and that you have authorization to use the selected payment method.
  • In case of a failed or disputed transaction, we may suspend or cancel your order.

4. Shipping & Delivery

  • Orders are processed within [30] business days and shipped globally. Delivery times vary based on location.
  • Customs fees, import duties, and taxes may apply for international orders and are the buyer’s responsibility.
  • We are not responsible for lost, stolen, or delayed shipments once the package has been handed over to the carrier.

5. Returns & Refunds

Our return and refund policy is outlined in detail [in our Return & Refund Policy].

  • Returns are accepted within [14] days for eligible items.
  • Refunds are processed within 5-10 business days after approval.
  • Customers are responsible for return shipping fees unless the item is defective or incorrect.

6. Intellectual Property

  • All content on this website, including text, images, logos, and product designs, is owned by [CTYL] and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, or exploit any part of our content without our written permission.

7. User Conduct & Prohibited Activities

By using our site, you agree NOT to:

  • Use our products or website for any illegal or unauthorized purpose.
  • Distribute harmful software, spam, or misleading information.
  • Attempt to gain unauthorized access to our website, servers, or customer data.
  • Use our site for fraudulent transactions.

Violating these rules may result in account suspension, legal action, or a ban from our store.

8. Limitation of Liability

  • We do our best to provide accurate, reliable services, but we do not guarantee that the website will always function error-free or uninterrupted.
  • We are not liable for damages resulting from:
    • Website unavailability, cyberattacks, or data breaches.
    • Loss of business, revenue, or data due to delays or order cancellations.
  • Our maximum liability is limited to the total amount paid for your order.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of South Korea.
  • Any disputes will be resolved through arbitration or legal proceedings in [South Korea].

10. Contact Information

For any questions regarding these Terms, please contact us at:

Email: support@ctylofficial.com